FAQ

NeckComfort

What is cervical traction?

Traction of the spine, known as cervical traction, is a popular treatment for neck pain and related injuries. Essentially, cervical traction pulls your head away from your neck to create expansion and eliminate compression. It’s considered to be an alternative treatment for neck pain, helping people avoid the need for medication or surgeries. It can be used as part of a physical therapy treatment or on your own at home.

Cervical traction devices lightly stretch the neck to reduce pressure on the spine by pulling or separating the vertebrae. It’s said to be both highly effective and fast-acting. Read on to learn more about this technique and how it can be of benefit to you.

What are the benefits? Any studies and evidences?

Cervical traction devices treat different types and causes of neck pain, tension, and tightness. Cervical traction helps to relax the muscles, which can significantly relieve pain and stiffness while increasing flexibility. It’s also used to treat and flatten bulging or herniated disks. It can alleviate pain from joints, sprains, and spasms. It’s also used to treat neck injuries, pinched nerves, and cervical spondylosis.

Cervical traction devices work by stretching the spinal vertebrae and muscles to relieve pressure and pain. Force or tension is used to stretch or pull the head away from the neck. Creating space between the vertebrae relieves compression and allows the muscles to relax. This lengthens or stretches the muscles and joints around the neck.

These improvements may lead to improved mobility, range of motion, and alignment. This will allow you to go about your daily activities with greater ease.

A 2017 meta-analysis of studies analyzed the effectiveness of cervical traction in relieving neck pain. This report found that the treatment significantly reduced neck pain immediately following treatment. Pain scores were also reduced in the follow-up period. More in-depth, high-quality studies are needed to learn more about the long-term effects of this treatment.

A 2014 study found that mechanical traction was effective in treating people with pinched nerves and neck pain. Mechanical traction was more effective than exercising alone or exercising in addition to using over-door traction.

How long do I use NeckComfort? How much should I inflate the device?

For very good results, we recommend using the device for 20-30 minutes per day.

It should be inflated until the chin and head rests on the device, giving relaxation to the muscles in the cervical region.

Can I use the device on the plane or other long journeys?

You can use NeckComfort's Neck Traction Device on long journeys under the following exceptions:

1. Do not use the product for more than 30 minutes in a highly inflated condition. For a neck pillow effect, you can slightly inflate the air reservoirs for a supportive but not neck stretching effect.

2. Be aware of the resulting air pressure when the plane takes off. If you have inflated the product before taking off, the air reservoirs could be damaged and start to leak.

How do I clean NeckComfort?

The device cannot be washed in the washing machine but you can clean the inflated device with a warm liquid soap cloth, rinse it with warm water and air dry.

Payment

Which payment platforms are used?

We use PayPal and Stripe as secure payment platforms.

How do I know if my payment is secure?

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. The information on your credit card is not stored on our servers.

What payment methods are available?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

Shipping

How can I track my package?

You can track your package using your order number and your e-mail address by going to the Track Your Order section on our website.

How long does the delivery take?

Delivery times are approximately 8 to 10 working days in standard delivery. This time is given to you as an indication, in fact, the duration of delivery may vary depending on the carrier.

In which countries do you ship?

We deliver to all countries of the world. Depending on the destination, the delivery time may vary significantly.

Returns - Refunds

How to request a return?

For any information request, contact us on our support. If you would like more information about returns please refer to our Return Policy.

Are the return costs supported?

All return shipping and other charges are the responsibility of the customer.

Can I request a refund of the product?

You can submit a refund request on our support.