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FAQ


Payment

Which payment platforms are used?

We use PayPal and Stripe as secure payment platforms.

How do I know if my payment is secure?

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. The information on your credit card is not stored on our servers.

What payment methods are available?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

Shipping

How can I track my package?

You can track your package using your order number and your e-mail address by going to the Track Your Order section on our website.

How long does the delivery take?

Delivery times are approximately 8 to 10 working days in standard delivery. This time is given to you as an indication, in fact, the duration of delivery may vary depending on the carrier.

In which countries do you ship?

We deliver to all countries of the world. Depending on the destination, the delivery time may vary significantly.

Returns - Refunds

How to request a return?

For any information request, contact us on our support. If you would like more information about returns please refer to our Return Policy.

Are the return costs supported?

All return shipping and other charges are the responsibility of the customer.

Can I request a refund of the product?

You can submit a refund request on our support.

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